Returns + Exchanges
OUR GOAL IS 100% CUSTOMER SATISFACTION
We get so few returns that we handle each one personally over email.
Simply email us to start a conversation about your return: Contact Us
We want you to be happy with your purchase! Any unused candles and wax tarts can be returned for their purchase price but may be subject to a 25% restocking fee at the discretion of Dio Candle Company. Restocking fees are determined on a case by case basis. If your order arrives damaged in any way, contact us immediately with photos of your products for damage claims with USPS.
Personalized items such as custom orders or wholesale orders are final.
Personal hygiene items such as lip balms, soaps, scrubs, lotions and the like are not returnable.
Freebie items are included for tiered pricing, any items returned that reduce the tier pricing will be adjusted retroactively.
Subscription box sales, once shipped, are final. Any damaged candles will be replaced by Dio Candle Company. Subscription purchases of 3 month, 6 month, and 12 month intervals will be refunded at a pro-rated price for any unshipped remaining boxes.