Returns + Exchanges

OUR GOAL IS 100% CUSTOMER SATISFACTION

We get so few returns that we handle each one personally over email.
Simply email us to start a conversation about your return: Contact Us

We want you to be happy with your purchase! Any unused candles and wax tarts can be returned for their purchase price but may be subject to a 25% restocking fee at the discretion of Dio Candle Company. Restocking fees are determined on a case by case basis. If your order arrives damaged in any way, contact us immediately with photos of your products for damage claims with USPS.

Personalized items such as custom orders or wholesale orders are final.

Personal hygiene items such as lip balms, soaps, scrubs, lotions and the like are not returnable.

Freebie items are included for tiered pricing, any items returned that reduce the tier pricing will be adjusted retroactively. 

Subscription box sales, once shipped, are final. Any damaged candles will be replaced by Dio Candle Company. Subscription purchases of 3 month, 6 month, and 12 month intervals will be refunded at a pro-rated price for any unshipped remaining boxes.

4,000+ 5⭐️ REVIEWS

4,000+ 5⭐️ REVIEWS

4428 reviews
91%
(4029)
7%
(288)
2%
(74)
0%
(22)
0%
(15)
Good candle

This candle really smells like bubblegum, obviously that may not be everyone's cup of tea but it is definitely mine. Would recommend!

Love it

This candle smells so good!

Japan

Bought this as a gift for a co-worker who loves Japan. Happy with the buy. The candles are teeny, but adorable. Scents are great. Packaging is great, which I think contributes to the cost. Wish the candles were a little bigger, but purchased more for the novelty of the gift. This company is awesome. Recommend!

Love of the Irish

Being Irish, myself, I love that this scent exists. Just as described.

Fall

Love this one. Perfect for fall. Maple, apples, light, fresh. Like the best autumn day.