Frequently Asked Questions (FAQs)
- What shipping carriers do you use?
We are proud to support USPS for most of our shipping needs, and also utilize Fedex and UPS for larger orders.
- How long will it take to receive my order?
Orders shipped domestically will take 5-7 business days on average to arrive.
Overseas deliveries can take anywhere from 30-90 days.
Tracking delivery details will be provided in your confirmation email.
- Do you offer RUSH shipping?
Yes! RUSH orders jump the shipping queue, and are shipped USPS Priority Express.
- What materials do you use?
Our candles and wax melts are made with only the finest ingredients including:
100% Vegan Soy Wax
Paper Cotton Wicks (Lead Free)
Premium Fragrance + Essential Oils
Top Quality Glass
- Can I get my product personalized?
Almost always! If the personalization feature is not on your desired product, simply send us an email and we'd be happy to accommodate your request. We print out labels in house and on demand.
- My candle appears to be marbleized, is it defective?
The beauty of the nature of 100% soy candles is that they are more prone to frosting which is a crystallization of the soy cells. We do our best to mitigate frosting with our expert craftsmanship, but fluctuations in temperature during transit are unavoidable and frosting can still occur.
- Why is my candle a different color than what's shown?
Computer and mobile device screens are ever evolving to become brighter, more vibrant. Please understand that everyone has a different setting for their device, and you should expect a slightly different color than what is shown online.
Due to the handmade nature of our candles, every small batches is unique and may produce color variations from time to time. If for any reason you are unsatisfied with the color of your candle, please contact us for an exchange.
- What is this "BEST AFTER DATE MARKED" sticker for?
Due to high sales volume, we are constantly making stock and inventory to keep up with demand. If your candle or wax melt arrives with a BEST AFTER sticker, that means your item is from one of our most recent batches.
Our scented soy products require at least 10 days to cure properly for the best possible results. This process is what bonds the premium fragrance oil and wax together.
The longer they cure, the stronger they smell. It's that simple. Be strong. You can wait a few days, I believe in you.