Shipping

Do you Ship Internationally?

Yes, we ship all over the world. Shipping costs will apply, and will be calculated at checkout. In the event you have been overcharged for shipping: you will receive a refund of the difference.

How long will it take to receive my order?

It depends on where you are. Most orders are shipped within 72 hours. If shipped within the USA, they will take 3-7 business days to arrive.

Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email.

Which Shipping Carriers do you use?

We use mostly USPS and UPS but FEDEX and DHL are available as well.

My Order says 'Delivered' but it's not here. What should I do?

Hey, sometimes this happens. Don't fret, we won't leave you hanging. Sometimes the post office marks packages as delivered by mistake but please check with your neighbors first. We then ask you to leave a note for your mail carrier asking for your package. We've had a 95% success rate with locating packages this way. And if all else fails, we'll send you a replacement.

Product

Can I Return My Product?

Our Goal is 100% Customer Satisfaction

We get so few returns that we handle each one personally over email. Simply email us to start a conversation about your return: Contact Us

We want you to be happy with your purchase! Any unused candles and wax tarts can be returned for their purchase price but may be subject to a 25% restocking fee at the discretion of Dio Candle Company. Restocking fees are determined on a case by case basis to cover the return shipping costs. 

If your order arrives damaged in any way, contact us immediately with photos of your products for damage claims with USPS.

Personalized items such as custom orders or wholesale orders are final.

Freebie items are included for tiered pricing, any items returned that reduce the tier pricing will be adjusted with a prorated amount. 

Subscription sales, once shipped, are final. Any damaged candles will be replaced by Dio Candle Company.

Can I Personalize My Product?

Absolutely. Send us an Email

Send a Text

Contact Us