FAQs

Support local USA soybean farmers with every purchase

Is stronger + lasts longer! Dio candles will fill your room with fragrance!

We strive for creativity and love pushing the envelope when it comes to color and try our best to be realistic and as true as possible when it comes to scent. All label design is performed by Natasha (and Michael sometimes, too.)

We make our candles by hand the old fashioned way, without fancy equipment. That means every batch is small and poured with love, intent, and an incredible amount of detail and attention. You'll receive a quality top of the line product every time!

Our Buy 3 Get 1 Free Candles deal is automatic, just add 4 candles to your cart to apply. We do not add your freebies for you. You pick your own! Sales work for all quantities of 4.

Wax Melts are Buy 2 Get 2, just add 4 wax melts to your cart to apply. Sales work for all quantities of 4.

We offer free standard shipping on all USA orders and the best rates for international customers!

We pride ourselves on using USA-grown soy wax in all our candles for several reasons.

Soy is non-toxic and burns “clean,” i.e. petro-carbon free. Ever notice the black soot left around the jar tops of your store-bought paraffin candles? That’s called petro-carbon soot, which is a byproduct of burning paraffin, a refined gasoline. This toxin not only increases CO2 levels in our fragile atmosphere, but has also been linked to several respiratory ailments and allergies.

Soy wax, on the other hand, burns petro-carbon free. This helps maintain pure air quality and reduce home maintenance problems associated with soot deposits from candles. A candle that produces considerably less or no soot is one we can feel good about sending to our customers’ homes!

Soy candles generally burn longer. Some estimates say that soy candles, when burned properly, burn up to 50% longer than paraffin!

Soy is a renewable resource. These clean-burning candles are also better for the environment and for USA farmers than paraffin, since they come from a natural, renewable resource!

We ship every business day, Monday through Friday, so shipments are usually delivered within 3-5 business days of order receipt.

- Do you offer rush shipping?

Yes! Expedited shipping gives the buyer priority over all other orders meaning they are sent out first. They are also sent in priority shipping boxes or envelopes and take only 1-3 days to arrive (per USPS guidelines.)

- I live in a hot climate. Will my candles melt?

We have a special hot climate shipping option at check out for this very reason! Add a signature to your delivery and your package wont sit out in the sunny mailbox or doorstep without you knowing about it.

For candles you are not using right away, either lit or unlit, it is best to store them in a dark space at room temperature in their Dio Candle Company branded boxes. Keep them in a dark closet or cabinet until ready to use!

A dark space will help your candle maintain its color without fading and maintain its fragrance potency which is affected by sunlight. Storing at room temperature will ensure your candle stays in tact.

If your candle is stored at too cold a temperature, you may see glass spots form on the outside. This does not affect the candle performance whatsoever and the spots will clear once the candle returns to room temperature.

♻ Please recycle! We use easy to dissolve labels and glue dots for this very reason. Our glass jars make cute containers for just about everything. The glass is dishwasher safe, and the lid is hand-wash only. Feel free to ship your used boxes and packing foams back to us to recycle. 

We hand-pour all our candles and wax tarts with 100% USA-grown soy, which is notorious for being fickle when it comes to color, and frosting. Occasionally, this means there may be slight color variances or small spots on the outside of the jar from pouring. Both properties are normal & do not affect the performance of the products in any way! Your candle will burn and smell just as it should. 

We do try our best to combat this with our expertise but slight variations may occur between candles and from the photos you see on our website. 

- My candle is marbleized/frosted in appearance. Is it defective?

Not at all! Keep in mind that soy is a natural product, so this is the nature of working with soy/natural products. From time to time, this may mean that there may be slight color variances or small spots on the outside of the jar from curing or frosting of 100% soy wax.

Not at all! The Original Adorable Size Candle® has a very small flame, to match its adorable size – it will not go out. If you have any problems with your candle, don’t hesitate to contact us.

Individual custom candles can be purchased here.

We are happy to accomodate wholesale orders, bulk orders, and custom designs! We have created candles for subscription boxes, weddings, bridal showers, proms, small shops, bookstores and business events.

With just a few weeks’ notice, we can make 2500 customized candles for any event. Contact us and let’s talk! For larger quantities, please allow extra time. More precise timelines can be discussed via email.

Since these candles are incredibly large, 32oz candles are poured twice for quality assurance. This may sometimes result in a visible layer with a slight color variance. This in no way affects the performance of your candle.