Frequently Asked Questions (FAQs)
Product Questions
What Materials Do You Use?
Our candles are made with 100% Vegan Soy, Lead-Free Cotton Wicks, Premium Fragrance (Phthalates Free) and are packaged in recyclable clear glass.
Can I Have My Product Personalized?
Sure can. Just send me an email to let me know what you need. (DioCandleCompany@Gmail.com)
Can I Return My Product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process. (DioCandleCompany@Gmail.com)
My Candle is Frosted, is it Defective?
Not at all! That is the beauty of Soy! Since our candles are 100% vegtable wax, frosting may occur as there are changes in temperature. Your candle will smell and perform perfectly. No worries.
Shipping Questions
Do You Ship Internationally?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Some countries are not accepting postal service from the USA due to COVID19 restrictions. We apologize for this, and hope the world gets back to normal soon.
When Will I Receive My Order?
It depends on where you are. Most orders are shipped within 72 hours. If shipped in the USA, they will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-30 days. Delivery details will be provided in your confirmation email.
What Shipping Carriers Do You Use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout. Free standard delivery will be with USPS, and larger orders will be shipped with Fedex or UPS.
My Order Says Delivered, But I Dont See It?
Hey, sometimes this happens. Don't fret, we won't leave you hanging. Sometimes the post office marks packages as delivered by mistake but please check with your neighbors first. We then ask you to leave a note for your mail carrier asking for your package. We've had a 95% success rate with locating packages this way. And if all else fails, we'll send you a replacement.