So two things: 1) these tote bags are great! Really nice quality and a sturdy construction. 2) I just have to shout out to Dio’s customer service. I accidentally added the wrong tote bag to my order, so I emailed customer service and almost immediately got a response from Natasha saying that it would be no problem to swap out the tote for the one I wanted. Super friendly and accommodating customer service is a hard thing to find nowadays, so I completely appreciate that in a company!