◾️ Free Standard Shipping USA Orders
We ship every day Monday - Friday
Most standard orders ship within 72 hours.
Select your shipping speed at checkout.
Our shop has a $15 order minimum.

◾️ Rush Orders Jump the Queue
Rush orders are shipped within 24 hours*

*Not including orders placed after 9am MST on Saturdays. The United States Post Office closes at 12pm.

◾️ Hot Climate Shipping
A signature confirmation means your package will not be delivered unless you can sign for it. No more melted candles! This shipping option is recommended for AZ, NV, TX, and some FL residents. You know who you are.

◾️ Global Shipping
International First Class Postal Service is available for select countries for an additional cost. This shipping option can take up to 10 weeks for delivery. Please be patient with the current state of world affairs as affected by covid19.**

**customers are responsible for covering any fees, taxes or customs for goods imported into their country. Dio candle company is not responsible for any lost or stolen packages. All tracking updates outside the initial shipping notification should be directed to your country's local post. We apologize for the inconvenience, but we do not ship to Russia or Brazil.

◾️UK + EU CUSTOMERS

We do not collect VAT, our packages are marked as DAP:

• Delivered At Place (DAP). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees. 

Our Goal is 100% Customer Satisfaction

We get so few returns that we handle each one personally over email. Simply email us to start a conversation about your return: Contact Us

We want you to be happy with your purchase! Any unused candles and wax tarts can be returned for their purchase price but may be subject to a 25% restocking fee at the discretion of Dio Candle Company. Restocking fees are determined on a case by case basis to cover the return shipping costs. 

If your order arrives damaged in any way, contact us immediately with photos of your products for damage claims with USPS.

Personalized items such as custom orders or wholesale orders are final.

Freebie items are included for tiered pricing, any items returned that reduce the tier pricing will be adjusted with a prorated amount. 

Subscription sales, once shipped, are final. Any damaged candles will be replaced by Dio Candle Company.

Use your candles and melts for 3-4 hour intervals for best performance and preservation. 32oz candles are made-to-order in single-batches, please allow extra time for processing/curing. 1oz Adorable Size Candles are the world's smallest glass jar candles.

Please repurpose our glass jars or recycle them. Glass is a renewable resource that retains and maintains heat best for dispersing fragrance without the toxic release of metals found in tin containers!